The
customer success team has a critical role in the growth of any SaaS business.
It’s their job to ensure that each customer is successful with your product or
service—and beyond.The DNA of customer success is built upon a foundation of
trust, empathy, and transparency. By improving these three key areas, you can
not only build trust with your customers but also empower them to achieve their
goals using your product or service.
What is customer success?
Customer success is the process of helping
your customers get the most value from your product or service. It’s about
helping them achieve their goals, whether those goals are to reduce churn,
increase revenue, or both.
Customer
success is often confused with customer support or sales—and while those are
important parts of the lifecycle as well, they’re not what you mean when you
talk about “customer success.” A good way to think about …
While
many martial arts school owners are still using old-school methods to manage
their schools, they are missing out on a lot of benefits that come with using
the software. If you’re not already using martial art software for your school, these are
five reasons why you should start:
It’s convenient
Martial
arts software is available on all of the major devices, so you can access your
data anywhere. If you’re a student or a professional with a busy schedule, this
is key to keeping track of your progress. For example, if you’re training for
an important competition and want to make sure that you stay sharp, having
access to your records when away from home means that there will be no excuse for not
keeping up with what works best for your body and mind.
It keeps your records
straight
Martial
arts software keeps track of each student’s …
The
goal of any online business is to provide a service or product to its
customers. However, there are times when customers may not be who they say they
are – whether it’s a criminal trying to commit fraud or someone who wants to
use your site for malicious purposes. To combat these types of threats, the use
of an identity verification
platform is increasingly becoming more important than ever before.
Remote identity verification
Remote
identity verification is the process of verifying a person’s identity by having
them answer questions about themselves. This can be done over the phone or
through a website, which will then match the answers to their records. The
questions can be either open-ended or multiple choice, with the latter being
more effective for ensuring accuracy.
The
most important thing to remember when developing your remote IDV solution is
that it’s not enough simply to ask …
You all know from my rant a few weeks back
that one of my big pet peeves in business is when a merchant makes it difficult
to pay them.
As small business owners we recognize the
need to make the payment process easy, and being able to accept many forms of
payment is critical. That usually means not only accepting cash and cheques,
but credit cards from your customers as well. Finding the right credit card
terminal to accept credit can be a daunting task, especially since that process
usually falls outside our areas of expertise. There seems to be an endless
myriad of plans, programs, and processing solutions, and picking the right one
is like a crap shoot for most of us. In our euphoria to give the customer what
they want, it is common for small business owners to jump at the first deal we
see to get …
Increase Computer Speed Memory by Increasing the Ram (Memory)
Did you know that if you increase the memory on your computer, you can increase the speed? When you try to open a program on your computer, it needs to load itself from the hard drive into the memory. If the memory resources are low because there are too many programs open at the same time, or you have too many programs on your computer, this all takes memory to make things happen. The result will be a computer that runs very slow.
Nobody likes working with a computer that is slow. To have a computer that performs with speed, making the action process happen in 2-5 seconds, it is important to have ample RAM (memory) installed on your computer for computer speed memory. Many of the older computers might have 1 Gigabyte of memory if they are lucky, usually less.
